1. Nature of Digital Products

Digital products cannot be physically returned once downloaded or accessed. For this reason, refunds are limited and reviewed on a case-by-case basis.

2. Refund Eligibility

• Duplicate payments.
• Wrong product delivered.
• Product unavailable after purchase.
• File corruption preventing use.
• Major mismatch from product description.

3. Non-Refundable Situations

• Change of mind.
• Accidental purchase.
• Lack of technical knowledge.
• Compatibility issues disclosed beforehand.
• Failure to read product description.
• Downloaded and fully accessible products.

4. Refund Request Procedure

Customers must contact support within seven days of purchase and provide:

• Order ID.
• Email used during purchase.
• Description of issue.
• Screenshots if applicable.

5. Processing Time

Approved refunds are typically processed within 5 to 10 business days depending on payment provider policies.